Customer Service

Do you need help?

Please contact our customer service for all your questions.

Customer service opening hours:

Monday - Friday: 09:00 - 18:00
Saturday: 12:00 - 17:00
Sundays and Holidays: Closed

We aim to respond within 24 hours.

Do you want to return your order or have you not received it? Always contact our customer service first before contacting a
payment provider or your credit card provider.

Our team will track your order immediately and keep you 100% informed about the status of your package. We can also resolve disputes together to give you extra peace of mind.
to save payment provider costs.

Fill out the form or contact info@shopkidslab.com

Frequently Asked Questions

Can I cancel or change my order?

Please contact us as soon as possible if you wish to make changes to your order. We will do our best to accommodate your request.

Do you have a money-back-guarantee?

You can register items for return with our customer service within 30 days of receipt.

Can I track my order?

Absolutely! Once your order has been processed and shipped, you will receive a tracking number via email. You can also track your order directly on our website via our “Track Order” page.

How can I get in touch?

Our customer service team is ready to answer any questions or problems you may have. You can reach us through our contact page or by email: info@shopkidslab.com

Our customer service is available Monday to Friday from 9am to 6pm and Saturday from 12pm to 5pmAverage response time: 4h

Fast shipping

Insured delivery with USPS (incl. Track & Trace)

30-day money-back-guarantee

Not satisfied? Get your money back.

High quality toys.

Your reliable partner for educational toys

Secure payment

You can pay 100% safely with iDeal, Creditcard & Bancontact